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Store Policies

Hello and Welcome to ToBeHis Luxury Hand Crafted Custom Collars and Locks! We are so honored to be able to make beautiful Day Collars that are so special and important to our customers. We consider it a privileged to be able to be a part of the lives of our "lifestyle" counterparts.

In order to serve our customers better and for there to be no confusion or miscommunication we strongly suggest you read all of the shop's policies, shop announcements, descriptions, pictures and processing times before ordering. This way we are both on the same page which will hopefully prevent any problems or misunderstandings.

Thank you!

Shipping

You MUST read our shop polices before purchasing, to make sure there is not any information there regarding processing times, that may not coincide with any specific collars listed processing time. This is encouraged by ToBeHisLLC. Anything in the shop announcements supersedes all processing times in all of our listings. By purchasing any of my items, you accept full responsibly for having read this policy and agree unconditionally to all information relayed here.

ATTENTION UK AND INTERNATIONAL BUYERS!!
Many countries including the UK impose import taxes on items purchased from the United States (which is where we are located). We here at ToBeHis have absolutely no control over your government's laws on imported items and therefore we can not be held in any way responsible for charges imposed by your government. Please note this is NOT a United States law but your countries law. If you have any questions about how much the charges are you will need to contact your local postal service or government. We cannot know this information nor can we control it in any way. Thank you!

LOST/DAMAGED/STOLEN PACKAGES:
If the tracking number information for the package in question states that it was "delivered", then ToBeHis LLC. is not responsible for issuing a replacement nor a refund. It is also not ToBeHis LLC. 's responsibility to initiate nor follow any investigation made by USPS. This is your responsibility to see throughout entirely. If a package is damaged during transit, photo documentation of the entire shipment as it was delivered to you must be presented to us here, via the etsy messaging system provided for you, on the SAME exact day as delivery stated on the tracking. NO LATER, NO EXCEPTONS. These pictures in turn will depict proof of official USPS documentation that will have already been adhered on the damaged package before delivery for you.

Refunds and Exchanges etc.

REFUNDS:
You MUST read our shop polices before purchasing. This is required by ToBeHisLLC. Please know that we make only custom made and hand tailored items. Like all custom items, this does not allow for any refunds. Under no circumstance are refunds given. You have been provided all and any information, with which you may base an educated decision to purchase one of our collars. Failure to utilize said information is in buyer error and is classified as buyer neglect.

EXCHANGES:
ToBeHis does not carry "inventory" or "pack and ship" items. You will not find a single mass produced item here! Each piece is custom made to order. There are no exchanges on any custom made items, of which every item in our store is.

REPAIRS:
If for any reason it is determined that our workmanship or product is defective, we will repair it and or replace it at our cost including round trip postage. This of course is at our discretion and will be determined by us on an individual case basis. If it is determined that the damage or problem was caused by the user, a fee of at least $24.95 will be charged (or more depending on parts and labor) not including round trip shipping. It is our goal to make quality products and to make our customers happy but we cannot be held responsible for user "misuse."

LOST/DAMAGED/STOLEN PACKAGES:
If the tracking number information for the package in question states that it was "delivered", then ToBeHis LLC. is not responsible for issuing a replacement nor a refund. It is also not ToBeHis LLC. 's responsibility to initiate nor follow any investigation made by USPS. This is your responsibility to see throughout entirely. If a package is damaged during transit, photo documentation of the entire shipment as it was delivered to you must be presented to us here, via the contact system provided for you, on the SAME exact day as delivery stated on the tracking. NO LATER, NO EXCEPTONS. These pictures in turn will depict proof of official USPS documentation that will have already been adhered on the damaged package before delivery for you.

By purchasing from our store you accept full responsibly for having read this policy and agree unconditionally to all information relayed here.
Additional policies and FAQs
We utilize ourright to cancel or deny ANY order, as we see fit. Orders to which we will exercise this right include but are not limited to:

-Customers to which we have had (or are presently having) troublesome dealings with.
- extortion of any kind (including venue extortion.)
- inappropriate or abusive language.
- copyright, trademark or patent abuse.

SIZING:
Failure to select a correct total length or size upon ordering falls under "buyer neglect", as there is an abundance of information and tips, to help you figure out your total length. ToBeHis is no way responsible for a wrong size selected by the buyer. By purchasing from ToBeHis, you agree to ALL information relayed here on this entire webpage, and understand that ToBeHis is not responsible if you purchase an incorrect size or total length. If you are unsure please contact us BEFORE your purchase and we will be more than happy to help you determine the correct size. We are always here to help and we want nothing more than for our customers to be totally happy with their purchase.

That being said, many of our items CANNOT physically be lengthened, and in this case, you will have to purchase an entirely new item. We cannot force you to read or detail our photos, we can only offer all necessary information (via word and pictures), and hope you utilize them. **Please note: ToBeHis cannot bend the laws of physics.** If it cant be lengthened, we can not change that.

Collars that cannot be lengthened are as follows:

ALL Sterling/Gold Cuffs (Neck, wrist and ankle).
ALL Leather Collars.
ALL "Other" section collars.
ALL Pearl Collars.
ALL Crystal Collars.
Certain Stainless Steel collars (please ask)
Certain Sterling/Gold Collars (please ask)

We can shorten Most of our collars. Please note that the re-sizing fee starts at $24.95 and can be more depending on the material, parts and labor needed to do so. By purchasing from our store you accept full responsibly for having read this policy and agree unconditionally to all information relayed here.

USE OF COLLARS: (VERY IMPORTANT) PLEASE USE COMMON SENSE!
Our collars are specifically "Day Collars." We know many of our customers are new to the lifestyle and might not know what the true definition of a day collar is. A more detailed explanation of "what a Day Collar is" can be found in each of our listings. Day collars are jewelry meant to be STRICTLY ornamental. They are used ONLY as a SYMBOL of our lifestyle and are not made or designed to be used in any stressful situation. They are not designed to be used in any kind of "play" or to be subject to any kind of activity that would potentially damage it. For example, if you think something you're doing might damage the collar then it probably isn't a good idea to have it on while doing so. If you're collar is delicate, it's probably no a good idea to sleep with it on or go to the gym with it on. We ask that our customers please use common sense when wearing our jewelry. We CANNOT be held responsible for user misuse. If you have any questions about how the collar should be used PLEASE ask us before purchasing. We are always here to help!

24/7 COLLARS & LOCKS
Our definition of what 24/7 means is that the item can be used during daily activities such as showering, swimming, and sweating without damaging the item or causing any kind of rust, discoloration or malfunction. While we do have many collars that can be worn continuously with out problems, some of our 24/7 rated collars are too delicate to be worn during certain activities such as sleeping or while doing strenuous activities. Again, we ask that you use common sense while using our products. If you think it can possibly be damaged by your activities it probably will be. We are always here for our customers, if you're not sure about something please ask us, we are always happy and eager to help you!

DISCLAIMER
We are also in the lifestyle so we know that a "locking" collar is important but we are required for liability reasons, to state that we do not recommend locking a collar around your neck, ankle or wrist for safety purposes. If you do, you should always have a key close by in case of emergency. A locking collar can be a safety hazard and should be used for ornamental purposes ONLY. IF YOU LOCK THE COLLAR ON YOUR NECK, ANKLE OR WRIST YOU DO SO AT YOUR OWN RISK AND WE HOLD NO RESPONSIBILITY FOR ANY INJURY CAUSED BY WEARING OUR JEWELRY.